Guest User
January 27, 2024
The room is quite good, although it lacks maintenance. The attention can be greatly improved. We didn't like that although the restaurant's menu is quite extensive, they didn't have many of the dishes and they didn't have either normal water or sparkling water. They offer you a complimentary drink with a voucher that can only be used from 5 to 6 in the afternoon, but when you ask for it it turns out to be a glass of water with sugar and a little passion fruit juice, a big disappointment.
They have two food menus, but they do not inform that the products from one of them can only be ordered at a certain time. It is true that what was available on the menu was quite delicious.
Furthermore, the restaurant staff has a clear preference for US customers (I imagine for tips) and they went so far as to take our things from the table we were occupying when we went to the bathroom to give them to other people even though we expressly indicated that We returned immediately. The seating space around the pool is very insufficient.
The hotel itself is fine, but the service is not in line with the price they charge nor are the facilities themselves. It makes a difference that they have a pool and the rooms are quite well soundproofed and spacious, but I don't think it's worth such a high price and it doesn't even include breakfast.
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